Shop Policies

Shipping Information

Free shipping on purchases over $150USD and $20USD Flat Rate Shipping on purchases under $150USD to following countries:

Australia, New Zealand, US, Mexico, Uk, Europe, Canada, Japan, China.

Rest of the world Shipping rates: Flat rate $75USD for all rugs. $30USD for smaller items such as pillows.

Turnaround: All orders are shipped through DHL, UPS, or Australia Post within 2 business days of payment being approved. We will provide you with a tracking number once your item has been shipped.

Shipping Times: We ship our items using express post. Generally, once an item is shipped you will receive it within 4-10 days. Please note that due to COVID-19, many shipping companies are experiencing delays, however, this has not significantly affected the express shipping times with the companies we use. 

Customs and Taxes: Customers are responsible for any import, duties, or custom taxes that may apply in their country. Please note that we are not responsible for delays due to customs.

Return Policy 

We want you to love your purchase! If you are not happy with your item, you may return it to us within 7 business days. Once we receive the item in its original condition, we will issue you with store credit for the total value of the item. Please note that the customer is responsible for the return shipping costs. As each item in our shop is handmade and one of a kind, we cannot offer cash refunds. 

All sale item purchases are final.

General Information

Our rugs & kilims, kilim cushions and kilim stockings are all handmade using 100% wool. Due to the age and/or handmade nature of these items, minor signs of discolouration, repairs, fading, wear, or slightly unsymmetrical lines may be present. These are not considered flaws, rather, they add to the character and authenticity of each piece. We hope that our pieces bring you joy and add character and charm to your home. 

Product Sizing: All our items are handmade which means there can be small variations in size. Sizing variations of up to 1 inch (2.5cm) are considered standard.
Carpet and Kilim measurements do not include the fringe unless otherwise stated.

Photographing​: We photograph our items in natural light and ensure that we capture the true colours as closely as possible. We do not use any filters on our photos. Different computer/phone monitors and screens may cause slight colour differences.

Currency: All prices displayed are in USD. You can choose your preferred currency at the bottom of the page.